At 59ace, your personal data is handled with the same care we put into every part of the platform. This Privacy Policy explains what information we collect when you use 59ace, how we use it, who we share it with, and what rights you have over your own data. We follow the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
Six principles that guide how 59ace handles your personal data — from the moment you register to every transaction you make on the platform.
All data transmitted between your device and 59ace is protected by industry-standard TLS encryption. Your login credentials, financial details, and personal information are never sent in plain text.
59ace does not sell, rent, or trade your personal data to third-party marketers. Your information stays within the 59ace ecosystem and is only shared where legally required or operationally necessary.
59ace processes personal data in accordance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC).
You have the right to access, correct, and request deletion of your personal data held by 59ace. Submit a data request through our support team and we will respond within the timeframes required by law.
59ace retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Data no longer needed is securely deleted or anonymised.
In the unlikely event of a personal data breach that poses a real risk to your rights, 59ace will notify affected players and the National Privacy Commission within the timeframes prescribed by Philippine law.
For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, the data controller responsible for your personal information is 59ace, operating the online casino platform accessible at https://59ace.net ("the Platform").
As data controller, 59ace determines the purposes and means of processing your personal data. We are committed to processing your data lawfully, fairly, and transparently, and to implementing appropriate technical and organisational measures to protect it against unauthorised access, loss, or destruction.
59ace collects personal data from you in the following categories, depending on how you interact with the Platform:
When you create a 59ace account, we collect your full legal name, date of birth, residential address, nationality, email address, and mobile number. This information is required to create and maintain your account and to comply with our Know Your Customer (KYC) obligations.
To comply with KYC and anti-money laundering (AML) requirements, we may collect copies of government-issued identification documents such as your PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, PRC ID, or voter's ID, as well as proof of address documents.
We collect information about your deposits, withdrawals, and transaction history on the Platform. We do not store full payment account credentials — payment processing is handled by our regulated payment partners. We do retain records of transaction amounts, dates, payment method types, and reference numbers.
We collect records of your gameplay activity on 59ace, including game types played, bet amounts, win/loss outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, fraud detection, and regulatory reporting.
When you access 59ace, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, referring URLs, and pages visited on the Platform. This data is collected via cookies and similar tracking technologies as described in Section 8.
We retain records of communications between you and 59ace support staff, including live chat transcripts, email correspondence, and any feedback or complaints you submit. These records are kept for quality assurance, dispute resolution, and regulatory compliance purposes.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, address, email, mobile number | Registration form |
| Verification Documents | Government ID, proof of address | KYC submission |
| Financial | Transaction history, deposit/withdrawal records | Platform activity |
| Gameplay | Bets placed, games played, session length | Platform activity |
| Technical | IP address, browser, device type | Automatic collection |
| Communications | Support chat logs, email records | Direct interaction |
59ace uses the personal data we collect for the following purposes:
Under the Philippine Data Privacy Act of 2012, 59ace processes your personal data on the following legal bases:
59ace does not sell your personal data to third parties. We may share your information with the following categories of recipients only where necessary and in accordance with applicable law:
We share necessary financial data with our regulated payment partners — including GCash, PayMaya / Maya, and Philippine bank transfer processors — to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are bound by applicable Philippine financial regulations.
We use third-party KYC verification services to assist with identity document verification. These providers process your identity documents solely for verification purposes and are contractually prohibited from using your data for any other purpose.
We may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
Certain gameplay data may be shared with our licensed game software providers for the purpose of game operation, fairness auditing, and technical support. These providers are contractually bound to process data only as directed by 59ace.
We may share data with our legal, financial, and compliance advisers where necessary for the conduct of our business, subject to professional confidentiality obligations.
59ace retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
59ace implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While 59ace takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 59ace account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
59ace uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the 59ace Platform:
These cookies are essential for the Platform to function and cannot be disabled. They include session cookies that maintain your logged-in state, security tokens, and load-balancing cookies. No personal data is collected by these cookies beyond what is technically necessary.
These cookies remember your preferences and settings — such as your preferred language and display options — to provide a more personalised experience on 59ace. Disabling these cookies may affect the functionality of certain Platform features.
We use analytics cookies to understand how players use the 59ace Platform — which pages are visited most frequently, where users encounter errors, and how navigation flows are used. This data is aggregated and anonymised where possible and is used solely to improve the Platform.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect your ability to use some features of the 59ace Platform, including maintaining your login session.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 59ace:
To exercise any of these rights, please contact the 59ace support team via live chat on the Platform. We will respond to your request within thirty (30) days, or within the timeframe required by applicable law where this differs.
The 59ace Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. 59ace does not knowingly collect personal data from persons under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 59ace Platform, please notify us immediately via the support team.
Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent access to gambling platforms.
59ace primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to recipients located outside the Philippines — for example, to international game software providers or cloud infrastructure providers — 59ace ensures that such transfers are carried out in accordance with the requirements of the Philippine Data Privacy Act and applicable NPC regulations.
Safeguards for international transfers may include contractual clauses approved by the NPC, adequacy determinations, or other appropriate mechanisms. You may request further information about the safeguards applicable to any specific international transfer by contacting our Data Protection Officer through the support team.
59ace reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. Where changes are material, we will provide reasonable notice to registered players via email to your registered address or via a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Policy periodically to stay informed about how 59ace protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 59ace handles your personal data, please contact us through the live chat support feature available on the Platform. Our support team is available 24 hours a day, 7 days a week.
You may also reach the 59ace Data Protection Officer by sending a written inquiry via the support team, clearly marked for the attention of the Data Protection Officer. We aim to acknowledge all data protection inquiries within five (5) business days and to resolve them within thirty (30) days.
If you are not satisfied with our response to your inquiry or complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012 and for adjudicating complaints from data subjects.
We built 59ace with privacy in mind from day one. Now that you know how we handle your information, you can play with confidence — knowing your data stays protected every step of the way.
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